@book{82,
	author = {Corvette, Barbara A. Budjac.},
	title = {Técnicas de negociación y resolución de conflictos /},
	publisher = {Prentice-Hall,},
	year = {c2011.},
	address = {México :},
	note = {Tít. orig.: Conflict management : a practical guide to developing negotiation strategies.}
}