@book{330,
	author = {Gutíerrez Pulido, Humberto},
	title = {Calidad total y productividad /},
	publisher = {Mc Graw Hill,},
	year = {2010.},
	address = {México :},
	edition = {3a. ed.},
	url = {https://isae.metabiblioteca.org/cgi-bin/koha/opac-retrieve-file.pl?id=662fd2bab39f2b9bb8f36b415d17855d}
}