@book{1181,
	author = {Ramírez Cavassa, César.},
	title = {Calidad total en las empresas turísricas /},
	publisher = {Trillas,},
	year = {2002. reimpresión 2012.},
	series = {Trillas Turismo},
	address = {México :},
	edition = {1a ed.}
}